A baby lying on their back on the Perfect Noggin with a measuring tape around their head

Contact us

How can we
help?

Questions about fit, hire, delivery, or whether it’s right for your baby? Send us a message and we’ll get back to you. We’ll give you a straight answer, even if it’s that you don’t need us.

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  • Run by Brisbane parents
  • Weekdays, 10am to 4pm
  • Fit checks by photo

Quick answers

Most questions have a quick answer

These are the ones we’re asked most. If yours isn’t here, send us a message below.

Browse all FAQs
Before you order

From birth until your baby starts rolling.

Our suitability check asks a few quick questions, then emails you guidance for your baby’s age.

Take the suitability check
Before you order

It fits most standard cots and bassinets, including Snoo and Halo.

It measures 76cm long, 36cm wide and 10cm high. Check the inside of your bassinet, not the outside.

See the full answer
Before you order

Hire from $30 a week, or buy new to keep.

Hire runs for 6 or 12 weeks and starts the day it arrives. Delivery is free in Australia either way.

Compare hire and buy
After it arrives

Aim for a few millimetres either side of the ears.

Room above the head is normal. Not sure? Email us a photo and we’ll check the layer for you.

What to send us
Your hire

Extend in 2 or 4 week blocks before your hire ends.

Finished? Let us know below and we’ll email you a prepaid return label. There’s no label in the box.

Extend your hire
Your order

Orders placed before 12pm (Brisbane time) on a business day go out the same day.

Your tracking link is in your dispatch email. If you can’t find it, check your junk folder.

Shipping details
Browse all FAQs

Send us a message

Ask us anything

Tell us your baby’s age and what’s on your mind, so we can give you a proper answer first time.

Baby’s age (optional)

We’ll only use your details to reply to you.

Sending a photo? The form can’t take attachments, so email it to support@theperfectnoggin.com.au. Here’s how to take it.

Email us

Monday to Friday, 10am to 4pm (Brisbane time)

Looking down on a baby lying on their back on the Perfect Noggin in a bassinet

Checking the fit? Send us a photo

Email us these three things and we’ll check the layer for you.

  1. 1A photo from above of your baby lying on it (how to take it)
  2. 2Their head measurement, from the tape in the box
  3. 3Which layer you’re using

Join the Facebook community

Dr Rogers answers questions about flat head and torticollis in his discussion group.

Noggin Doctor Facebook group

Sending us a photo

Take it from straight above

A clear photo helps us give you a proper answer first time.

Looking straight down on a baby lying on their back on the Perfect Noggin, with their whole head, both ears and the sides of the head cup in view

Head, both ears and head cup in view

Checking the fit

Your baby lying on the Perfect Noggin

  1. 1Lay your baby on their back on it, face up if they’ll let you.
  2. 2Stand over them and hold your phone flat, straight above their head.
  3. 3Fit their whole head and both ears in the frame, with the sides of the head cup showing.

Send it with their head measurement and which layer you’re using.

Looking straight down on the top of a baby’s head from behind, with the whole head, the tip of the nose and both ears in view

Whole head, nose and both ears in view

Asking about head shapePhoto shared by a Perfect Noggin parent

Looking down on the top of their head

  1. 1Have someone hold your baby upright on their lap, facing away from you. On your own? Try it during tummy time.
  2. 2Stand behind them and hold your phone flat, straight above their head.
  3. 3Fit their whole head in the frame, with the tip of their nose at the top and both ears showing.

Tip: take off any hat or headband first. Damp hair after a bath shows the shape best.

A photo helps us answer your questions, but it isn’t a clinical assessment. A GP, child health nurse or paediatric physio can assess your baby’s head shape. If it looked unusual from birth or is getting worse quickly, see your GP promptly.

Outside Australia and New Zealand

Contacting us from overseas?

Perfect Noggin is sold by separate teams in the UK, Europe and the US. They look after orders and questions in their regions.

United Kingdom and Europe

Contour Imports

United States and other countries

US customer support

Ordered from this website? Email us at support@theperfectnoggin.com.au, wherever you are.

For health professionals

For physios and clinics

We work with paediatric physiotherapists and clinics in Australia and New Zealand. Tell us how your clinic works and we’ll talk through the options.

  • Referral program

    Refer families with your own link through our affiliate program. Let them know you’re an affiliate when you recommend us.

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  • The research, in one place

    Five peer-reviewed clinical studies of earlier versions of the design, published 2008 to 2019, each linked to its PubMed record.

    See the clinical studies
Dr Gary Rogers

Designed by

Dr Gary Rogers

Paediatric plastic and craniofacial surgeon

23 years

supporting babies with flat heads

250+

peer-reviewed papers

5

clinical studies of earlier versions

  • Fellowship trained at Harvard
  • Board certified plastic surgeon
  • Division Chief, Children’s National Hospital
Meet Dr Gary
Send a clinic enquiry

Ready to start?

Hire it for the weeks you need, or buy new to keep for the next bub.

Hire

From $30 a week

6 or 12 weeks. Free delivery and return.

Buy new

Yours to keep

Brand new, and ready for the next bub too.

The window

The earlier you start, the more head growth is still to come.

Choose hire or buy

4.7 stars20,000+ families