Returns & Refund
Our 14-day settle-in guarantee (Australian orders)
Every baby takes a little time to get used to something new. If your baby hasn't settled on the Perfect Noggin within 14 days of it arriving, get in touch. We'll do what we can to help, and if it's still not working, we'll arrange the return and send you a prepaid return label, so there's no postage to pay.
- If you bought it: we'll refund the price you paid, less a 20% restocking fee.
- If you hired it: we'll refund the hire fee, less 20%. Your security authorisation lapses as normal once the Perfect Noggin is back with us.
The 20% covers the freight both ways and the cost of processing your order. We don't want you paying for something your baby isn't using, and this way we're not out of pocket either.
The guarantee covers the Perfect Noggin itself. Spare cotton covers are yours to keep.
The same 14 days, prepaid return label and 20% fee apply if you've simply changed your mind.
How to return
- Email support@theperfectnoggin.com.au within 14 days of your order arriving, with your name, order number and what's happening. We'll try to help first.
- If you'd still like to return it, we'll email you a prepaid return label and the return instructions. Please don't send anything back until we've confirmed.
- Send it back within 14 days of emailing us, with all parts included and in good condition. It's fine if it has been used.
- We'll refund you to your original payment method within 2 to 3 business days of receiving it.
Keep your proof of postage until your refund comes through.
Faulty or damaged items
If your Perfect Noggin arrives damaged or develops a fault, email us with photos. We'll repair, replace or refund it, and no restocking fee applies. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you're entitled to a replacement or refund. Nothing in this policy limits those rights.
New Zealand and other countries
The 14-day settle-in guarantee is for Australian orders. If you ordered from New Zealand or another country and something isn't right, email support@theperfectnoggin.com.au and we'll help.
Bought from one of our other stores?
- UK and Europe: sales@contourimports.co.uk
- USA and other countries: customersupport@theperfectnoggin.com