Returns & Refunds Policy

For Australia & New Zealand

You are entitled to return your order within 14 days of receipt if you have changed your mind and the item is still in new, unused condition.

To initiate a return, please email us at support@theperfectnoggin.com.au with the following details:

• Your name

• Order number

• Reason for return 

• Is it in a new, unused condition?

Once we receive your email, we’ll provide the return address, as we operate from multiple locations.

Goods returned without prior approval will not be reimbursed.

The deadline for submitting your return is 14 days from the date on which you received the goods, or from when a third party appointed by you, who is not the courier, takes possession of the delivered product.

If your return is approved, we’ll issue a refund (minus shipping costs) within 5 business days of receiving the returned goods, using your original payment method.

A 20% restocking fee applies to all new returns. This fee covers the shipping and transaction expenses associated with the initial purchase. It helps offset the costs we incur for shipping the product to you and processing secure transactions. 

Conditions for Returns

To qualify for a refund:

• The item must be in new, unused condition (unless defective upon arrival).

• The item was not on sale.

• You must submit your refund request within 14 days of receiving your order.

We reserve the right to refuse returns that do not meet the above conditions.

Returning Goods

• You are responsible for the cost and risk of return shipping unless the product is faulty, damaged, or defective.

• You must ship the product within two weeks of submitting your refund request.

• We recommend using an insured, trackable courier. We cannot refund goods that are lost or damaged in transit, or those returned without proof of delivery.

For UK & Europe

Please email your return request to: sales@contourimports.co.uk

For USA & Other Countries

Please email your return request to: customersupport@theperfectnoggin.com