Shipping Policy

Shipping Policy

Domestic Shipping (Australia)

We offer free standard shipping within Australia. Express Shipping is available with rates calculated at checkout. If timely delivery is crucial, especially to remote areas or cities farther from Brisbane (like Perth), consider using Express Post for faster service.

Estimate Delivery Times (depending on your location): 

- Standard Shipping: 2–10 business days
- Express Shipping: 1–3 business days

Orders are dispatched from our Brisbane warehouse. Upon dispatch, an email with tracking information will be sent for all orders.

International Shipping (New Zealand & Asia Pacific)

International shipping rates are calculated at checkout based on the destination. Please note that any taxes, duties, or customs fees incurred at the destination country are the responsibility of the customer. Due to situations beyond our control, there may be disruptions or delays with carriers during transit. Therefore, all transit times listed are estimates only. Upon dispatch, customers will receive an email with tracking information.

Order Processing Time

Most orders are processed as soon as the online purchase is finalised. Your order will be shipped the next business day once the items are available, payment is authorised, and the delivery address is confirmed. This excludes weekends and public holidays.

Tracking Your Order

You can expect a shipment confirmation email with your tracking details once you have placed an order through The Perfect Noggin website. The shipping details will be sent to the email address registered with your account or the email used during the checkout process. The tracking number will be active within 24 hours.

Changing the Delivery Address

If you need to update your address after placing your order, please contact us as soon as possible through support@theperfectnoggin.com.au. Our team will make every effort to accommodate your request. Please note that address changes are only possible within a limited time frame.

Order Delays

If the dispatch of your order is delayed by us for any reason, we will inform you promptly and provide a revised estimated date for dispatch and delivery. The priority of delivery within the chosen shipment method is determined by the carrier. If the carrier is holding or delaying your parcel, please contact them for the whereabouts of your parcel - we cannot control carrier delays. Estimated transit times may vary.

Damaged Items

If you receive a parcel that arrives damaged, please notify us within 14 days of delivery. We will take responsibility for replacing the damaged goods or providing a refund, depending on the circumstances. To facilitate this process, please email us photos of the damaged items to support@theperfectnoggin.com.au. 

Lost and Stolen Items

Please be aware that we cannot be held responsible for packages that are lost or stolen after they have been marked as delivered by our couriers. Our couriers will only leave packages unattended when it is considered safe, and we recommend monitoring your tracking information to confirm that your package is delivered to a secure location. If your package is reported as lost or stolen, we recommend you file a claim with the courier service, and we will assist you throughout this process. Once your parcel has departed from our warehouse, the responsibility for handling it transfers to the courier.